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30-Day Return Policy 

Thank you for your purchase! We take great pride in creating each item with care and attention to detail. If you are not completely satisfied with your item, we are here to help. Please review our return policy below:

30 Day Returns & Exchanges

Return Period: You have 30 days from the date of receipt to return your handmade item for a full refund or exchange.

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Eligibility for Returns:

  1. Condition: The item must be returned in its original condition, unused, and with all packaging and tags intact. Any signs of wear or damage may disqualify the return.

  2. Proof of Purchase: A receipt or proof of purchase is required to process the return.

 

How to Initiate a Return:

  1. Contact Us: Reach out to our customer service team at JoyStreetHouse@gmail.com to inform us of your intention to return the item. Please provide your order number and reason for the return.

  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.

 

Shipping Costs:

  1. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent or defective item). In such cases, we will cover the return shipping costs.

  2. Original Shipping Fees: Original shipping fees are non-refundable.

 

Refund Process:

  1. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria.

  2. Refund: If the return is approved, we will process a refund to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

 

Exchanges: If you prefer an exchange instead of a refund, please let us know when you contact us to initiate the return. We will assist you in selecting a replacement item and provide instructions for returning the original item.

 

Non-Returnable Items: Unfortunately, we cannot accept returns for custom-made or personalized items unless they arrive damaged or defective.

 

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at JoyStreetHouse@gmail.com  with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

 

Contact Information: For any questions or concerns regarding our return policy, please contact us at:

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We appreciate your understanding and cooperation. Your satisfaction is important to us, and we are here to ensure you have a positive experience with our handmade items.

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